What Sets us Apart

The Most Natural dialog with your Consumers

NLP Technology That Delivers

ICONTEK’s statistics-based NLP engine is enterprise-friendly and delivers groundbreaking performance, enabling brilliant user experiences through automated conversational interfaces.

Products

Icontek is committed to making machines easier to use and interact with. We achieve this via our key offers:

Our chatbots outperform humans & deliver big impact

A new generation of customers are demanding chat as their channel, and operators need to meet these customer expectations, or risk becoming obsolete.

Finally Delivering On The Promise of NLP

There’s a new NLP in town and it’s ready to power business-critical call center operations.

Icontek Technology

We build NLP engines for Critical Business

Learn in Real-op situations

Your customers expect to talk naturally, like they would do with any humans. This is why our bots learn directly from the source, the real op operation: Your agents conversing with your customers.

Absolute End-to-end
Organic Learning

Icontek NLP engine execute the pattern codification directly at the source: The original Signal. It prevents from data loss and provides a unique data granularity.

Machine Supervises
Pattern and Rules

We believe the most efficient way to learn – for machines and humans – is to make natural associations between stimulus and meaning, as opposed to applying complex human-made rulesets. ICONTEK-powered bots observe human agents and end users, learn at lightning speed, and build their own sophisticated rulesets. Machine-built rulesets can have near unlimited complexity and subtlety, resulting in extraordinary accuracy.

Silent agents Control Learning

ICONTEK replaces ineffective single swoop automation with a hybrid – human plus machine – operating model. The transition to fully automatic machine-led operations occurs in three low-risk stages,allowing operators to train the engine in real-world environments without risking any poor user experiences.

Change the Rules, Change the Results

See how Tennis has been proven to drive business results and improve customer experiences

Conversations managed by Tennis
without Human interventions

10 times faster time to ROI

Pattents registerd in
20+ countries

Testimonies

Success storied from our partners

Adam Schlesinger
Chief Data Officer, National Bank of Canada

“IconTeck solves the same, complex, intent interpretation problem everyone is trying to solve in a completely unique way that is sustainable over the long term. Their approach is clearly a game-changer as it accomplishes something that until now, was not possible to do – extract meaning without converting to text. The innovation they are driving is reinventing the way humans and machines interact to solve problems.”

Wei Chen
President, Avaya Greater China

“Our team has spent a lot of time evaluating the leading vendors, and we believe Icontek has the best technology. It brings reliable user experience, efficient machine learning, easy maintenance, fast impact and good ROI.”

Daniel Povey
Center for Language and Speech Processing, Johns Hopkins University & Lead Developer of Kaldi

“Icontek’s approach of active learning – going directly from audio to classification is a good one, and it is unique. It seems to scale well and I’m not aware of any other companies that are doing it like that.”